Are there any products that are non-returnable?

All unopened products can be returned if they’re in their original, undamaged packaging with all seals, label.

I bought my order through Klarna, how does this affect my return?

Klarna orders have unique terms and conditions. Visit Klarna’s FAQ s for detailed information on how Klarna payments work.

How will I be notified once my return is processed?

Once we have received the returned goods, you will receive a confirmation email. After inspection, we will start to refund process which will be processed within 14 days.

Can I return opened boxes of flooring?

If the products are opened and are not in a resealable condition, it cannot be returned.

What are the steps to exchange or get a refund for damaged items?

Upon arrival: If your delivery is damaged, accept it and clearly sign the paperwork as “damaged.” Take pictures of the damage and identify how many planks are unusable. Stop installation immediately. Do not attempt to install damaged flooring. Contact us immediately, call us or email returns@flooringsurgeons.co.uk. We’ll guide you through the refund or replacement process for the damaged planks.

Will I be able to cancel my order?

You can cancel your order within 24 hours of purchase. After that, you will need to go through the returns process.

Returns and Cancellations

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Returns & Cancellations

Return

We offer a hassle-free 30-day return policy from the day you receive your items!

30 Day Return

You have 30 days to decide whether to keep the product or return any excess packs.

Arrange Your Return

Initiate a return by contacting us via phone or email, or simply bring the items to our store.

14-Day Refund

Refunds are processed within 14 days after we receive your returned items.

What if I have an issue with my product?

Flooring Surgeons always endeavour to provide you with the highest quality products on the market, however in the unlikely event that you do have an issue with your product, please contact us.

Cancellations

Key Information and Return Guidelines

When you receive your delivery, it is important you check the package and if there are any signs of immediate damage or items missing, please firstly notify your delivery driver so a note can be made on your paper work. Take photos as they are always helpful too.

Please note, products must be