RETURNS AND CANCELLATIONS
We really hope that you will love your new floor, however in the case that you don’t or if there are issues with your product, please follow our returns policy below. You can find full details of our cancellation and returns policy on our terms & conditions.
What if I have an issue with my product?
Flooring Surgeons always endeavor to provide you with the highest quality products on the market, however in the unlikely event that you do have an issue with your product, please let us know.
When you receive your delivery, it is important you check the package and if there are any signs of immediate damage or items missing, please firstly notify your delivery driver so a note can be made on your paper work. You can then either give us a call or drop us an email at firstname.lastname@example.org to let us know about the issue (photos are always helpful too). In addition, if you notice any issues with your products later down the line, please contact us in the same way. We will always do our best to rectify any issues you have with your product and will deal with it as quickly as possible by either replacing or refunding faulty items.
It should be noted that we are unable to accept items as being faulty if they have been tampered with or used in a way that is against the manufacturer’s advice or ours. Please visit our terms & conditions for full details on what to do if there are any issues with your product.
Upon receiving your order confirmation email, you will have up to 24 hours to cancel your order. If you cancel within this period, you will receive a full refund for your order. If you wish to cancel your order after this time, then you will be subject to our refund policy, as your order will have already been processed and is likely to be on its way to you.
If for any reason you change your mind about the product you’ve ordered, you will have up to 14 days upon receiving your products to let us know that you would like to return them.
Before returning your items to us, please contact us either by phone or email. We will then be able to make arrangements to collect these from you, subject to you paying a collection fee (which is calculated based upon your location) or you can bring these back to our store.
Please note, products must be returned to us in their original packaging and be complete with all parts and accessories that were delivered with the product. We will only issue a refund to you once we have inspected the goods and accept that the goods have been returned in their original condition. Refunds will be processed no later than 14 days after we have received your items.