Free delivery on orders over £479[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”delivery-sec updated-delivery-sec”][vc_column width=”9/12″][vc_row_inner][vc_column_inner][vc_column_text css=”” el_class=”text-center general-info”]
We offer FREE Delivery when you spend over £479
CFlooring Surgeons deliver to homes and businesses across England and Wales
(Mainland only), delivering to you some of the highest quality flooring on the
market.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_column_text css=””]
Shipping Rates
** Please note that accessories and Flooring from the same order can sometimes be delivered separately.
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Your Delivery Process:
During the checkout process, you will be given the option to choose your delivery date,
which are usually available from 3 working days after the date of your order. Your delivery
date will then be confirmed via email, so please ensure that you provide correct contact
details so we can keep you updated on your order.
All deliveries are subject to stock availability, and therefore, please note that on
occasions we may not be able to deliver on your specified date, however we will always
contact you to let you know if there are any delays.
When We Deliver:
Your flooring will be delivered to the kerbside of the delivery address, as delivery drivers
are not permitted to move products to the property, gardens, garages, driveways etc.
unless we have agreed this in writing. As the products can be heavy, we recommend you
have someone to help you move the products inside your property, or to the place where
you wish to store them.
Delivery Times:
Deliveries are usually made Monday to Friday, between the hours of 8.00am and 6.00pm.
The products will not be delivered unless they are signed for by you or someone you
nominate to accept delivery for you. Someone over the age of 18 must sign for the
delivery.
Accessibility:
Deliveries can be made to you in a van, rigid lorry or articulated lorry. For this reason, it is
important to let us know if your property is difficult to access (e.g. if you live in a narrow
road or a gated community), so that we can make appropriate arrangements. We
appreciate any details you can provide us with, in order to ensure the delivery process
runs smoothly. You can do this either by calling us, emailing us or writing a note at the
checkout.
Prefer Store Collection?
You can collect your flooring or accessories directly from our store. These will usually be
available for collection within 3 working days and you will receive an email to let you
know that your products have arrived. Please note, we will only be able to store these
products for a maximum of 10 days.[/vc_column_text][vc_row_inner el_class=”non-uk-mainland-sec”][vc_column_inner][vc_column_text css=””]
We Deliver To NON-UK MAINLAND
& TERRITORIES OF SCOTLAND
[/vc_column_text][vc_tta_accordion spacing=”15″ c_position=”left” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”How will I be notified about my delivery?” tab_id=”1729741478213-e09254cc-06cf”][vc_column_text css=””]All unopened products can be returned if they’re in their original, undamaged packaging with all seals, label[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will I receive tracking updates for my delivery?” tab_id=”1729741478228-d8d86611-c8b8″][vc_column_text css=””]Klarna orders have unique terms and conditions. Visit Klarna’s FAQs for detailed information on how Klarna payments work.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I need to amend my order?” tab_id=”1729741584631-671ff0e8-42c9″][vc_column_text css=””]Once we have received the returned goods, you will receive a confirmation email. After inspection, we will start to refund process which will be processed within 14 days.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_column_text css=””]
During Delivery
[/vc_column_text][vc_tta_accordion spacing=”15″ c_position=”left” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”I live in a rural area, how will the driver find me?” tab_id=”1729741640914-fd36c8df-abc5″][vc_column_text css=””]Upon arrival: If your delivery is damaged, accept it and clearly sign the paperwork as “damaged.” Take pictures of the damage and identify how many planks are unusable.
Stop installation immediately. Do not attempt to install damaged flooring. Contact us immediately, call us or email returns@flooringsurgeons.co.uk.
We’ll guide you through the refund or replacement process for the damaged planks.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will I be updated if my driver is running late?” tab_id=”1729741640964-6bba58f2-324c”][vc_column_text css=””]You can cancel your order within 24 hours of purchase. After that, you will need to go through the returns process.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will I get a time slot for my delivery?” tab_id=”1730260819167-1bf99f2a-4456″][/vc_tta_section][/vc_tta_accordion][vc_column_text css=””]
After Delivery
[/vc_column_text][vc_tta_accordion spacing=”15″ c_position=”left” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”What should I do if I don’t have enough packs?” tab_id=”1730260789995-42f262a2-107e”][vc_column_text css=””]Upon arrival: If your delivery is damaged, accept it and clearly sign the paperwork as “damaged.” Take pictures of the damage and identify how many planks are unusable.
Stop installation immediately. Do not attempt to install damaged flooring. Contact us immediately, call us or email returns@flooringsurgeons.co.uk.
We’ll guide you through the refund or replacement process for the damaged planks.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I have an issue with my product?” tab_id=”1730260790019-979d41a2-3518″][vc_column_text css=””]You can cancel your order within 24 hours of purchase. After that, you will need to go through the returns process.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I need to return my order?” tab_id=”1730261241047-1d15f433-577d”][/vc_tta_section][/vc_tta_accordion][vc_column_text css=””]
Frequently Asked Questions
[/vc_column_text][vc_tta_accordion spacing=”15″ c_position=”left” active_section=”0″ collapsible_all=”true”][vc_tta_section title=”What if I miss my delivery?” tab_id=”1730260796269-7d946f41-5fc6″][vc_column_text css=””]Upon arrival: If your delivery is damaged, accept it and clearly sign the paperwork as “damaged.” Take pictures of the damage and identify how many planks are unusable.
Stop installation immediately. Do not attempt to install damaged flooring. Contact us immediately, call us or email returns@flooringsurgeons.co.uk.
We’ll guide you through the refund or replacement process for the damaged planks.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What should I do if I receive the wrong packs?” tab_id=”1730260796335-924a8eb3-eeca”][vc_column_text css=””]You can cancel your order within 24 hours of purchase. After that, you will need to go through the returns process.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will I be able to cancel my order?” tab_id=”1730261297910-60c81c5b-c60e”][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]
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Yes, you can order samples to see the colour, texture, and finish in your home before placing a full order. Sample sizes may vary depending on the product. For full details, please visit our Order Sample page.
We recommend ordering an extra 5–10% to allow for cuts, waste, and future repairs. For more complex room layouts, additional wastage may be required.
If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact our team as soon as possible after placing your order. For full details, visit our Returns & Cancellation page.
Delivery
Most orders are available for delivery from 3 working days after placing your order. You’ll be able to choose your preferred delivery date at checkout, depending on stock availability.
Yes, we deliver across mainland England and Wales, with selected areas in Scotland and the South West also available for delivery at an additional charge. For full details, please visit our Delivery page.
If anything is damaged or missing, please let the driver know straight away so they can make a note of it before you sign the paperwork. Then contact our team with photos if possible. If you notice any issues after delivery, just get in touch and we’ll work quickly to resolve the problem with a replacement or refund where needed.
Installation
Many of our flooring products are suitable for DIY installation if you’re confident with home projects and have the right tools. However, for the best finish, we always recommend using a professional fitter.
Yes, we offer a professional fitting service in the West Midlands ONLY. Our experienced fitters can help with everything from preparation to installation, making the process as smooth and stress-free as possible. Contact our team to check availability in your area. For full details, please visit our Expert Fitting page.
Product & Care
Regular sweeping or vacuuming and occasional mopping with a damp cloth will help keep your flooring looking its best. Avoid using excessive water, harsh chemicals, or steam mops unless recommended for your specific flooring type.
We do our best to show colours as accurately as possible online, but shades can vary slightly due to screen settings, room lighting, and natural variation in the product. We always recommend ordering a sample before purchasing.
Returns & Warranty
Unopened packs may be eligible for return within our returns period, subject to approval. Returned items must be in their original condition and packaging. Please contact our team before returning any products so we can help arrange the process. For full details, please visit our Returns & Cancellation page.
Many of our flooring products come with a manufacturer warranty for added peace of mind. Warranty length and coverage can vary depending on the product.
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