Delivery
Free delivery on orders over £479
Room Visualiser
Try our floors in your home
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CFlooring Surgeons deliver to homes and businesses across England and Wales
(Mainland only), delivering to you some of the highest quality flooring on the
market.
During the checkout process, you will be given the option to choose your delivery date,
which are usually available from 3 working days after the date of your order. Your delivery
date will then be confirmed via email, so please ensure that you provide correct contact
details so we can keep you updated on your order.
All deliveries are subject to stock availability, and therefore, please note that on
occasions we may not be able to deliver on your specified date, however we will always
contact you to let you know if there are any delays.
Your flooring will be delivered to the kerbside of the delivery address, as delivery drivers
are not permitted to move products to the property, gardens, garages, driveways etc.
unless we have agreed this in writing. As the products can be heavy, we recommend you
have someone to help you move the products inside your property, or to the place where
you wish to store them.
Deliveries are usually made Monday to Friday, between the hours of 8.00am and 6.00pm.
The products will not be delivered unless they are signed for by you or someone you
nominate to accept delivery for you. Someone over the age of 18 must sign for the
delivery.
Deliveries can be made to you in a van, rigid lorry or articulated lorry. For this reason, it is
important to let us know if your property is difficult to access (e.g. if you live in a narrow
road or a gated community), so that we can make appropriate arrangements. We
appreciate any details you can provide us with, in order to ensure the delivery process
runs smoothly. You can do this either by calling us, emailing us or writing a note at the
checkout.
You can collect your flooring or accessories directly from our store. These will usually be
available for collection within 3 working days and you will receive an email to let you
know that your products have arrived. Please note, we will only be able to store these
products for a maximum of 10 days.
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All unopened products can be returned if they’re in their original, undamaged packaging with all seals, label
Klarna orders have unique terms and conditions. Visit Klarna’s FAQs for detailed information on how Klarna payments work.
Once we have received the returned goods, you will receive a confirmation email. After inspection, we will start to refund process which will be processed within 14 days.
Upon arrival: If your delivery is damaged, accept it and clearly sign the paperwork as “damaged.” Take pictures of the damage and identify how many planks are unusable.
Stop installation immediately. Do not attempt to install damaged flooring. Contact us immediately, call us or email returns@flooringsurgeons.co.uk.
We’ll guide you through the refund or replacement process for the damaged planks.
You can cancel your order within 24 hours of purchase. After that, you will need to go through the returns process.
Upon arrival: If your delivery is damaged, accept it and clearly sign the paperwork as “damaged.” Take pictures of the damage and identify how many planks are unusable.
Stop installation immediately. Do not attempt to install damaged flooring. Contact us immediately, call us or email returns@flooringsurgeons.co.uk.
We’ll guide you through the refund or replacement process for the damaged planks.
You can cancel your order within 24 hours of purchase. After that, you will need to go through the returns process.
Upon arrival: If your delivery is damaged, accept it and clearly sign the paperwork as “damaged.” Take pictures of the damage and identify how many planks are unusable.
Stop installation immediately. Do not attempt to install damaged flooring. Contact us immediately, call us or email returns@flooringsurgeons.co.uk.
We’ll guide you through the refund or replacement process for the damaged planks.
You can cancel your order within 24 hours of purchase. After that, you will need to go through the returns process.
