Prime

Yes, you can order samples to see the colour, texture, and finish in your home before placing a full order. Sample sizes may vary depending on the product. For full details, please visit our Order Sample page.

We recommend ordering an extra 5–10% to allow for cuts, waste, and future repairs. For more complex room layouts, additional wastage may be required.

If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact our team as soon as possible after placing your order. For full details, visit our Returns & Cancellation page.

Most orders are available for delivery from 3 working days after placing your order. You’ll be able to choose your preferred delivery date at checkout, depending on stock availability.

Yes, we deliver across mainland England and Wales, with selected areas in Scotland and the South West also available for delivery at an additional charge. For full details, please visit our Delivery page.

If anything is damaged or missing, please let the driver know straight away so they can make a note of it before you sign the paperwork. Then contact our team with photos if possible. If you notice any issues after delivery, just get in touch and we’ll work quickly to resolve the problem with a replacement or refund where needed.

Many of our flooring products are suitable for DIY installation if you’re confident with home projects and have the right tools. However, for the best finish, we always recommend using a professional fitter.

Yes, we offer a professional fitting service in the West Midlands ONLY. Our experienced fitters can help with everything from preparation to installation, making the process as smooth and stress-free as possible. Contact our team to check availability in your area. For full details, please visit our Expert Fitting page.

Regular sweeping or vacuuming and occasional mopping with a damp cloth will help keep your flooring looking its best. Avoid using excessive water, harsh chemicals, or steam mops unless recommended for your specific flooring type.

We do our best to show colours as accurately as possible online, but shades can vary slightly due to screen settings, room lighting, and natural variation in the product. We always recommend ordering a sample before purchasing.

Unopened packs may be eligible for return within our returns period, subject to approval. Returned items must be in their original condition and packaging. Please contact our team before returning any products so we can help arrange the process. For full details, please visit our Returns & Cancellation page.

Many of our flooring products come with a manufacturer warranty for added peace of mind. Warranty length and coverage can vary depending on the product.