Our Warranty Promise
We stand behind the quality of our flooring products. Every purchase is protected by ou comprehensive warranty, ensuring you investment is secured for years to come.
Comprehensive Warranty Coverage
Our warranty provides peace of mind with extensive protection for your flooring investment.
What's Not Covered
To ensure fair warranty claims, please review the following exclusions. Proper installation are essential for warranty validity.
Warranty Documents by Flooring Type
Each flooring category comes with its own detailed warranty document. Download the PDF that matches your floor type to see full terms and conditions.
Laminate
Ideal for busy family homes
Engineered Wood
Premium wood flooring with enhanced stability
Solid Wood
Classic real wood character
Luxury Vinyl (LVT)
Waterproof and versatile
Product-Specific Coverage Details
These documents sit alongside our general warranty information on this page and explain product-specific details like coverage conditions, exclusions and maintenance guidance where applicable.
Activate Your Warranty Protection
Register your flooring purchase within 21 days to activate your extended warranty coverage. Quick, simple, and essential for protecting your investment.
How to Claim Your Warranty
Filing a warranty claim is simple. Follow these four easy steps to get your issue resolved quickly.
Fill In Your Details
Provide your name, contact number, email and order number so we can locate your purchase quickly.
Describe the Issue
Select the issue type and give us a short description of what's gone wrong with your flooring.
We'll Call You
Once submitted, our team will call you within 7-10 working days to complete and progress your claim.
Receive Resolution
We'll confirm next steps for repair or replacement and keep you updated throughout the process.
Frequently Asked Questions
Find answers to common warranty questions below.
How do I find the warranty period for my flooring?
Please check the relevant product warranty PDF for your flooring category, as warranty periods vary between laminate, LVT, engineered wood, and solid wood.
Do I need to register my warranty?
Yes. Warranty registration is required to activate your voluntary extended warranty.
How long do I have to register my warranty?
You must complete your warranty registration within 21 days of purchase.
Where do I register my warranty and what do I need?
You can register your warranty on your Account page. To complete your registration, you will need your proof of purchase, order details, contact details, installation address, and product details.
Who can claim under the warranty?
The warranty applies only to the original purchaser named on the original order and is non-transferable.
What does the warranty cover?
Our warranties cover manufacturing defects in the flooring product itself only, subject to the terms, conditions, exclusions, and registration requirements of the relevant product warranty.
Does the warranty cover fitting, labour, or installation costs?
No. The warranty applies to the flooring product only and does not cover fitting, labour, uplift, disposal, subfloor preparation, underlay, trims, accessories, or other associated costs.
How do I make a warranty claim?
If you believe there is a manufacturing defect, please complete our Warranty Claim Form and provide your proof of purchase, photographs, and details of the issue. Please do not carry out any remedial work before we have had a reasonable opportunity to inspect the product and installation.
Do all flooring products have the same warranty terms?
No. Warranty terms, exclusions, and coverage vary depending on the type of flooring. Please refer to the relevant product warranty PDF for full details
Does this warranty affect my statutory rights?
No. Our voluntary extended warranties are provided in addition to, and do not replace or restrict, your statutory rights.
Need Help With Your Warranty?
Our dedicated support team is here to assist you with any warranty questions or help you file a claim. We're committed to ensuring your satisfaction.
