Warranty

Our Warranty PromiseQuality you can trust. Protection you can rely on.

Choosing a new floor is an investment in your home, and we want you to feel confident long after your order arrives.

That’s why the floors we supply are supported by product warranties of up to 35 years, depending on the product. These warranties are designed to protect you against qualifying manufacturing defects and give you added peace of mind. We also believe warranty support should be straightforward. If you ever believe there is an issue with your flooring, our team is here to guide you through the process and help you understand the next steps.

  • Up to 35 Years’ Warranty Cover
  • Protection Against Manufacturing Defects
  • Clear & Transparent Warranty Terms
  • Easy Claims Process
  • A UK Team Here to Help
What's Covered

Comprehensive Warranty Coverage

Our warranty provides peace of mind with extensive protection for your flooring investment.

  • Manufacturing Defects

    Full coverage for any defects in materials or workmanship that affect the structural integrity of your flooring.

  • Delamination

    Protection against separation of layers in engineered and laminate flooring products.

  • Fading & Discolouration

    Coverage for abnormal fading or discolouration under normal residential use conditions.

  • Moisture Resistance

    Warranty covers waterproof products against moisture damage when properly installed.

  • Wear Layer

    Protection against surface wear under normal domestic use.

  • Structural Integrity

    Long-term coverage ensuring your flooring maintains its structural quality over time.

What's Not Covered

To ensure fair warranty claims, please review the following exclusions. Proper installation are essential for warranty validity.

  • Damage caused by improper installation or failure to follow installation guidelines
  • Damage from floods, fire, or other natural disasters
  • Normal wear patterns, scratches from furniture or pet nails
  • Discolouration from direct sunlight exposure without UV protection
  • Damage from harsh chemicals or improper cleaning products
  • Commercial use of residential-grade products
  • Damage resulting from subfloor moisture issues
  • Products purchased from unauthorised dealers
Product Specific

Warranty Documents by Flooring Type

Each flooring category comes with its own detailed warranty document. Download the PDF that matches your floor type to see full terms and conditions.

Product-Specific Coverage Details

These documents sit alongside our general warranty information on this page and explain product-specific details like coverage conditions, exclusions and maintenance guidance where applicable.

Registration

Activate Your Warranty Protection

Register your flooring purchase within 21 days to activate your extended warranty coverage. Quick, simple, and essential for protecting your investment.

  • Moisture Resistance

    Protection against wear layer defects and moisture damage.

  • Extended Coverage

    Comprehensive warranty protection for your peace of mind.

  • Manufacturing Defects

    Full coverage against material and manufacturing defects.

Register Your Warranty Now
Easy Process

How to Claim Your Warranty

Filing a warranty claim is simple. Follow these four easy steps to get your issue resolved quickly.

  1. Fill In Your Details

    Provide your name, contact number, email and order number so we can locate your purchase quickly.

  2. Describe the Issue

    Select the issue type and give us a short description of what's gone wrong with your flooring.

  3. We'll Call You

    Once submitted, our team will call you within 7-10 working days to complete and progress your claim.

  4. Receive Resolution

    We'll confirm next steps for repair or replacement and keep you updated throughout the process.

Start Warranty Claim

Average response time: 7-10 working days

Warranty Form

Register or Claim Your Warranty

Register your floor within 21 days of purchase, or tell us about a problem with your flooring.

Please send photos of the issue and your proof of purchase by email to info@flooringsurgeons.co.uk after you submit this form, with your order number in the subject line.

We only use these details to handle your warranty request. See our privacy policy.

FAQ

Frequently Asked Questions

Find answers to common warranty questions below.

How do I find the warranty period for my flooring?

Please check the relevant product warranty PDF for your flooring category, as warranty periods vary between laminate, LVT, engineered wood, and solid wood.

Do I need to register my warranty?

Yes. Warranty registration is required to activate your voluntary extended warranty.

How long do I have to register my warranty?

You must complete your warranty registration within 21 days of purchase.

Where do I register my warranty and what do I need?

You can register your warranty using our warranty form. To complete your registration, you will need your proof of purchase, order details, contact details, installation address, and product details.

Who can claim under the warranty?

The warranty applies only to the original purchaser named on the original order and is non-transferable.

What does the warranty cover?

Our warranties cover manufacturing defects in the flooring product itself only, subject to the terms, conditions, exclusions, and registration requirements of the relevant product warranty.

Does the warranty cover fitting, labour, or installation costs?

No. The warranty applies to the flooring product only and does not cover fitting, labour, uplift, disposal, subfloor preparation, underlay, trims, accessories, or other associated costs.

How do I make a warranty claim?

If you believe there is a manufacturing defect, please complete our Warranty Claim Form and provide your proof of purchase, photographs, and details of the issue. Please do not carry out any remedial work before we have had a reasonable opportunity to inspect the product and installation.

Do all flooring products have the same warranty terms?

No. Warranty terms, exclusions, and coverage vary depending on the type of flooring. Please refer to the relevant product warranty PDF for full details

Does this warranty affect my statutory rights?

No. Our voluntary extended warranties are provided in addition to, and do not replace or restrict, your statutory rights.

Need Help With Your Warranty?

Our dedicated support team is here to assist you with any warranty questions or help you file a claim. We're committed to ensuring your satisfaction.